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Gluten-Free & Dairy-Free Pizza Delivery from Dominos

March 4, 2013 by jason 7 Comments

dominos_gluten-free_dairy-free_pizza

dominos_gluten-free_dairy-free_chimichurri_pizza

dominos_gluten-free_dairy-free_farmhouse_pizza

dominos_gluten-free_dairy-free_vegaroma_pizza

Recently I was asked whether I’d like to try the new gluten-free pizza delivery from Domino’s. Free pizza, that’s gluten-free? Sure!!

I asked the PR people whether they could guarantee that it would be dairy-free as well and, after a few emails, decided that it sounded safe to try. Apparently, Dominos have spent the past four years developing their gluten-free (and dairy-free) pizza base and it’s endorsed by Coeliac UK. They also say that, because all Domino’s pizza are made to order from scratch, you can have a pizza that’s dairy-free, too. When I asked for confirmation that there wouldn’t be any cross-contamination, the PR lady came back with the following –

One team member will take ownership of each gluten-free pizza from the start to the end of the makeline. The gluten-free bases are made in dedicated central production facilities and every gluten-free base is stores in a sealed pouch before use. Before opening the base, the team member must wash their hands. New pizza screens will be used where possible. If not, the screen will be visually checked to ensure it is clean before a gluten-free base is placed on it. We have carried out extensive testing to prove that any gluten on the screen does not transfer to the gluten-free pizza. Fresh sauce, a clean spoodle and a clean cutter will be used for all gluten-free pizzas. Within each store, a manager or appointed person will conduct a hot rack check to confirm pizza is on the correct base, correctly topped and boxed before it is sent for delivery. I believe that this should remove the issue of cross contamination with dairy, as anything that goes on/near the base is washed thoroughly.

Sounds all good, I thought, and went onto the website to order. Unfortunately, though, I couldn’t make the website work (and got a little confused anyway, because the g-f symbols arent consistent). So I called up my local branch and… 15 minutes later… finally finished the call. The woman I first spoke to said that they didn’t do dairy-free. I asked to speak to someone else so she passed me onto another woman who said point blank that they didn’t do dairy-free pizzas. When I pressed her on this (saying that the PR people had asked me to try the pizzas and had assured me that dairy-free was possible), she said that she couldn’t give 100% guarantee that they’d be completely dairy-free. So we talked… and talked… and, in the end, she said that, yes, the team member will wash their hands before making the pizza and, yes, they will use a completely clean screen for it, and that all the equipment and the sauce is guaranteed to be fresh/clean. So I decided to give it a go…

I ordered the Chimichurri (chicken breast strips, red and yellow peppers with a drizzle of Chimichurri sauce – apparently this is the result of a competition on ITV’s This Morning). And I also ordered the Farmhouse (ham, onions, mushrooms) because I thought that Zoe would like it, and the Veg-a-Roma (sundried tomato & garlic sauce, onions, mushrooms, green peppers, herbs) because I love sundried tomatoes.

The pizza base was good. It’s crusty, it holds together well and, while it has a very bland taste, it does taste good (no obvious metallic or bitter aftertaste). And I liked the Chimichurri. The chicken was tender, the yellow and red peppers were really nice, and the sauce was was punchy and garlicy – great. Yay! A good-tasting gluten-free and dairy-free pizza that you can get delivered!

But when I tried the Farmhouse and the Veg-a-Roma, I was disappointed. The Farmhouse had hardly anything on it, and mostly tasted of the tomato sauce, which wasn’t particularly good. Pizza-loving Zoe tried it but didn’t want to eat anything other than the ham on the top. And the Veg-a-Roma again had very little toppings on it, and I didn’t think it tasted particularly of a sundried tomato & garlic sauce, but more of a sugary-sweet tomato sauce with slightly bitter green peppers.

Domino’s tell us that, while some gluten-free products attract a premium, Domino’s gluten-free pizza will be charged at the same price as its other pizzas. Which is great. But what seems to happen when you order it without cheese, is that they don’t make up the shortfall at all. So you end up with a pizza which can feel overpriced for what you’re getting. The Chimichurri is £13.99 which seemed fine because I liked it. But the Farmhouse (£11.99) and Veg-a-Roma (£13.99) didn’t.

So all in all, yes, the pizza’s seem to be safe for anyone who’s gluten-free. And, if you make sure the staff at your local branch understand that they need to be just as careful in terms of dairy-free, it seems to be safe, too. But it would be great if Domino’s would look at what they could do to add extra to the cheese-less versions…

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Filed Under: Restaurant Review Tagged With: chimichurri, coeliac uk, dominos, farmhouse, gluten-free and dairy-free pizza, pizza delivery, veg-a-roma

Previous Post: « The Free-From Food Awards Shortlist (and Slim Noodles and Zero Noodles plus an Asian-Style Fish with Zero Noodles)
Next Post: Gluten-Free & Dairy-Free Birthday Dragon Cake »

Reader Interactions

Comments

  1. Emma Hutchinson

    March 4, 2013 at 9:52 pm

    I’m not sure despite all assurances I would order from any of the fast food pizza places. I have worked in too many large organisations to know that some people really don’t care if there are consequences to doing a bad job. On a plus note there are some fantastic companies making pizza bases to store at home which are easy to top yourself and of course if you have time making your own dough is the best experience.

    Reply
  2. Alice

    March 10, 2013 at 4:21 pm

    This sounds like an interesting experiment, though I can understand your disappointment concerning toppings. As for saying they do not do dairy free surely washing their hands and not adding cheese is fairly easy…

    Reply
  3. dairyfreebabyandme

    March 20, 2013 at 10:59 am

    Thanks for this Grace. I’ve been wondering about whether to order one and top it with cheese at home. Not sure I would bother, if there still some confusion going on.

    Reply
    • Emma Hutchinson

      March 20, 2013 at 11:24 am

      If you can get to a Pizza Hut I would give them a go. They were great in my nearest branch. All the staff could answer all my questions without any trouble and the pizza was delicious.

      Reply
  4. Dez

    October 12, 2013 at 10:09 am

    I had a wonderful gluten free pizza at Ask a few weeks back, not crumbly and it tasted lovely. Not dairy free but it might be worth enquiring if it’s possible. Pizzahut g/f are very nice too, a little dry but good with dips. Domino’s sauce has always put me off, its quite overpowering.

    Reply
    • gracecheetham

      November 28, 2013 at 1:15 pm

      Hi Dez, I’m so sorry I’ve been so slow to reply to you – I’ve been writing a new book and living and breathing new recipes! Huge thanks for this – it’s really useful to know. And I’ll try Ask definitely. I was planning on trying out Pizza Express, too – have you been there? All best, Grace

      Reply

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Passionate about good food and allergy-free living, I've set up this blog in order to help people who, like me, found themselves stuck in a situation where they didn't know what to do, or how to cope. I've also written cookbooks which have been published in the UK, US, Australia, New Zealand, as well as in Finland and Brazil.

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